Patient Information

Are you living with pain? At Hands On Physical Therapy, we are dedicated to helping you identify the cause of your pain and creating a custom treatment program that will allow you to return to normal activities pain-free.

At our Cary, Fuquay Varina, and Zebulon, NC physical therapy clinics, we are here to help you enjoy your life, pain-free!

To make an appointment at your convenience, simply call us today at 919-557-2111 or click here to request an appointment.

What you should expect from your first visit with us:

• You will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
• You will meet with our physical therapist for the initial evaluation.
• During the evaluation, your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
• Your movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate to your therapist if anything is hurting or bothering you during the examination.
• Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.

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At Hands On Physical Therapy, there are a wide variety of different healthcare plans that we accept. As a courtesy to our patients, we will verify your health benefits prior to your arrival to determine if there will be a copay, deductible, or coinsurance for therapy services. Do you have one of these insurance plans? We gladly accept the insurance plans listed below.

Commercial Insurances: NO REFERRAL REQUIRED

• Aetna
• All Blue Cross/ Blue Shield
• Cigna Healthcare
• First Health
• Humana
• Private Healthcare Systems / PHCS
• United Healthcare / UMR

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North Carolina allows individuals with commercial insurance to receive physical therapy without a physician’s referral. Patients are required to name the physician they wish to see if their condition does not improve on a Patient Attestation Form.

Most, but not all, insurance plans reimburse for physical therapy services without a referral. If they do not, you can still receive physical therapy at our self pay rate.

Currently, Medicare, most HMO’s, auto insurance, and workers compensation claims do not pay for physical therapy services unless a physician referral has been obtained in advance.  If you have any questions, please feel free to contact our office, and our administrative staff will be eager to help.

What is the benefit of Direct Access?

If you suspect you have an injury that requires physical therapy, we will provide you immediate, non-pharmaceutical treatment that allows you to reduce pain, stay active, return to full function sooner and save money. By seeing a physical therapist directly, you prevent your treatment from being delayed as you work through the healthcare system. The benefits of starting physical therapy earlier can result in a quicker reduction of pain and return to activity. Recent research has shown that early physical therapy (especially in the first 30 days after an injury) results in earlier return to function and significant cost savings over delayed physical therapy or none at all.

Do you have a friend or family member who could benefit from our services? At Hands On Physical Therapy, we love helping people achieve relief from pain and reach their full potential, thus making a difference in their lives.

Our purpose at Hands On Physical Therapy is to leave a greater impact on the communities around us. In order to achieve our goal, we want to change as many lives as possible and become a beacon of positivity in our communities.

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